Case Studies

Quality of Claims Service: A Leeds-based property owner contacted their dedicated Account Executive out of hours for help with a building on fire. The Account Executive, with a representative from Towergate Assist, met the client and provided advice. Once the fire was extinguished, the local authority declared the property unsafe. The same evening, Towergate Assist helped to engage a structural surveyor who confirmed that the property was unsafe and should be demolished; this was followed by the appointment of a demolition contractor who cleared the site within 7 days of the fire. The costs of the surveyor and demolition were covered by the insurer. Towergate Assist then managed the claim and agreed an acceptable settlement for the building and loss of rent.

Significant Premium Saving and upgrade in Policy Cover: A Publishing house was introduced to Towergate Insurance Brokers by a member of The Circle to quote for media liability Insurance. The Towergate Account Executive met with the individual responsible and reviewed the scope of existing cover, enabling alternative quotations to be sourced, and agreed a strategy of securing a cost-effective premium while also enhancing policy cover.

Reinstatement of an Excluded Peril:  A London-based property owner with a number of claims on their existing policy resulting from a specific insured peril, was unable to maintain cover. The Towergate Account Executive met both the owner and representatives from their managing agent to understand the cause of damage, and what steps had been taken to prevent losses of this type occurring in the future. As a result, Towergate was able to source quotations from their specialist panel of insurers, including cover for the peril excluded by the existing insurers.